Ticket #27 (closed bug: fixed)

Opened 8 years ago

Last modified 8 years ago

parrotbug@parrotcode.org still works and directs to old ticket system

Reported by: cmasak@… Owned by:
Priority: major Milestone: 1.0
Component: core Version:
Severity: low Keywords:
Cc: Language:
Patch status: Platform:

Description

parrotbug@… still works and directs to RT, the old ticket system. This might be seen as confusing and not conducive to switching over to trac.

Attachments

parrotbug.patch Download (21.9 KB) - added by pmichaud 8 years ago.

Change History

  Changed 8 years ago by anonymous

I agree with this pretty strongly, sending in bugs by email is one of the primary methods that non-developers have to report problems. It's the method that we've advertised everywhere, and even if we remove those advertisements some older testers will still send to this address. We really should make sure that parrotbug@… either redirects to Trac, or should be replaced with something like parrotbug@… to do so.

  Changed 8 years ago by allison

On the other hand, running tickets through a web interface means that every ticket follows some kind of standard, and gives us an opportunity to collect meta-information from the reporter, like the platform where the bug occurred. Running ticket modifications through the web interface also means that tickets only get sane summary of an email discussion thread, instead of the long rambling tickets we had in RT that take 20 minutes just to review.

(Last I heard, Coke was working on a way to enable Trac to receive bug reports by email, so this will likely be resolved soon. I'm just not sure it's something that actually needs "fixing".)

Agreed on disabling parrotbug@… from pointing to RT.

  Changed 8 years ago by allison

Link to TT #49.

Changed 8 years ago by pmichaud

  Changed 8 years ago by pmichaud

The attached patch changes parrotbug to display a message that (re)directs the user to trac.parrot.org instead.

Pm

  Changed 8 years ago by pmichaud

  • priority changed from minor to major
  • component changed from none to core
  • milestone set to 1.0

follow-up: ↓ 7   Changed 8 years ago by coke

I don't mind users opening tickets on the old RT system until such time as we get our email in order.

Can we get a status report on the email2trac interface?

in reply to: ↑ 6   Changed 8 years ago by jkeenan

Replying to coke:

Can we get a status report on the email2trac interface?

Well, TT #49 hasn't been updated in about 4 weeks. So I guess we haven't made further progress.

  Changed 8 years ago by allison

  • status changed from new to closed
  • resolution set to fixed

The parrotbug@… address now bounces with the following message:

Please submit reports to Parrot using the web interface:

https://trac.parrot.org/parrot/newticket

Thanks, The Parrot Team

Committed a modified version of Patrick's patch to the parrotbug script in r37107. (Only disabling the send feature.)

Resolving this ticket. Further updates about email2trac can be found be on TT #49.

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