Version 5 (modified by Util, 12 years ago)


Our trac installation requires an email confirmation in order to create an account and comment on tickets.

So, when we get ticket spam, there's a good chance the email actually belongs to a spammer.

Here are some easily harvestable entries from folks that have spammed us.

alivenk    	Aliven Kipling	2009-07-29 08:46:20
alisawenyan	???           	???              	2009-08-08 02:05:45

Resolving Spam

  • log the account information of the spammer on this page.
  • delete the account used to generate the spam
  • get a list of the ticket numbers the spammer has added comments to.
  • use the admin plugin "delete changes" - one at a time, enter the ticket number...
    • Note that the changes are NOT presented in chronological order by default.
    • For each spam comment(and any followups that say "this is spam", from helpful users trying to point things out to the admins), hit the "delete change" button.

Partially Resolved Spam

  • For alisawenyan, I added the account to the above list, removed the ticket spam comments from TT #389, #726, #744. Still remaining to be done (since I lack the privilege): recording the full name and email address in the above list, and removing the account.