Version 8 (modified by coke, 5 years ago)

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Our trac installation requires an email confirmation in order to create an account and comment on tickets.

So, when we get ticket spam, there's a good chance the email actually belongs to a spammer.

Here are some easily harvestable entries from folks that have spammed us.

alivenk    	Aliven Kipling	alivenk@gmail.com	2009-07-29 08:46:20
alisawenyan	alisawenyan zhao	zhaoshuangyan2009@live.com	08/08/09 01:33:25
egg622	wedding planning view	tiffany890622@gmail.com	12/03/09 03:54:23
kristy	kristy	monterokristy@ymail.com	01/06/10 13:50:06
kristy123	kristy	monterokristy@ymail.com	01/11/10 20:36:05
susieb		susie.brigmouth382@googlemail.com	01/10/10 21:55:22
DurfWerzel	Durf	spam_yh@yahoo.com	01/10/10 21:10:57

Resolving Spam

  • log the account information of the spammer on this page.
  • delete the account used to generate the spam
  • get a list of the ticket numbers the spammer has added comments to.
  • use the admin plugin "delete changes" - one at a time, enter the ticket number...
    • Note that the changes are NOT presented in chronological order by default.
    • For each spam comment(and any followups that say "this is spam", from helpful users trying to point things out to the admins), hit the "delete change" button.